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Data Springs Product Forums...
Forums > Product Discussion - DotNetNuke Modules > Opt In Email
Subject: Another failing to send email thread.
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Author Messages
Paul
Posts:34
paddling down the creek
paddling down the creek
04/28/2008 11:58 AM  

I can't get any emails sent out.  I can send emails out through dnn and the dnn newletter module with no issues.  I viewed the log for the distribution schedule and it says:

Dataspring.DNN.Modules.OptInAdvanceEmail.SendNewsletters,Dataspring.DNN.Modules.OptInAdvanceEmail
Distributing newsletter - Category: Wednesday Note Distributing in test mode! Sending To (0 of 4 - Maximum of 200 can be distributed with this distribution): webmaster@somedomain.org From Email Address: webmaster@somedomain.org SMTP Server: xxx.xxx.xxx.xx Email Body: Opt in Email Exception: Failed to send mail: This is typically related to your SMTP settings but see Log Viewer for more details. at Dataspring.DNN.Modules.OptInAdvanceEmail.SendNewsletters.SendNewsletters() Distributing in test mode! Sending To (0 of 4 - Maximum of 200 can be distributed with this distribution): webmaster@somedomain.org From Email Address: webmaster@somedomain.org  SMTP Server: xxx.xxx.xxx.xx  Email Body: Opt in Email Exception: Failed to send mail: This is typically related to your SMTP settings but see Log Viewer for more details. at Dataspring.DNN.Modules.OptInAdvanceEmail.SendNewsletters.SendNewsletters() Distributing in test mode! Sending To (0 of 4 - Maximum of 200 can be distributed with this distribution): webmaster@somedomain.org From Email Address: webmaster@somedomain.org SMTP Server: xxx.xxx.xxx.xx  Email Body: Opt in Email Exception: Failed to send mail: This is typically related to your SMTP settings but see Log Viewer for more details. at Dataspring.DNN.Modules.OptInAdvanceEmail.SendNewsletters.SendNewsletters() Distributing in test mode! Sending To (0 of 4 - Maximum of 200 can be distributed with this distribution): webmaster@somedomain.org From Email Address: webmaster@somedomain.org SMTP Server: xxx.xxx.xxx.xx  Email Body: Opt in Email Exception: Failed to send mail: This is typically related to your SMTP settings but see Log Viewer for more details. at Dataspring.DNN.Modules.OptInAdvanceEmail.SendNewsletters.SendNewsletters() Schedule Ran Successfully

Any help appreciated.

Paul
Paul
Posts:34
paddling down the creek
paddling down the creek
04/28/2008 1:29 PM  
I am assuming the "test" email link is grayed out when the radio button for host is selected because under this configuration it is pulling the smtp info from what is defined in the host smtp setup? Correct?
Paul
Posts:34
paddling down the creek
paddling down the creek
04/28/2008 1:43 PM  

When I choose the custom radio button and put in the same smtp info as my host account under dnn smtp settings (which works) , I get the following error: The message could not be sent to the SMTP server. The transport error code was 0x80040217. The server response was not available.

 

Update:  I had to set it to anonymous when using the custom settings.  The test email was sent successfully.
Chad
Posts:2203
river guide
river guide
04/28/2008 3:05 PM  
Hi. What version of DotNetNuke is this running on and do you see anything under Admin, Event Viewer that might be more specific about the email error?



-Chad
Paul
Posts:34
paddling down the creek
paddling down the creek
04/28/2008 6:36 PM  

Hi Chad,

This is an upgrade from 4.6.2 to 4.8.2.  I have been checking the event viewer all day and no errors reported.  I have tried to schedule emails in testing mode and also send them without the scheduler but no emails go out.  When I check the distribution list for a particular newsletter, it show the folks who have opted in so I know their getting added.  Not sure what's going on.  I'll wait to hear back from you on any suggestions.  Let me know if you need a temp host account to the site.

Thanks,

Paul
Paul
Posts:34
paddling down the creek
paddling down the creek
05/02/2008 11:15 AM  

Hi Chad,

I tried the custom radio button  again and put in my exact settings that are used to send out all my mail through my host settings in DNN and this time it worked.  Not sure what the issue is but I believe it might be a problem for others so I wanted to follow up here and give them a work around.

Thanks for all your help.

Paul
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Forums > Product Discussion - DotNetNuke Modules > Opt In Email > Another failing to send email thread.


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